US-ILC REPRESENTS IN ALL 50 STATES
The most rewarding aspect of my job is knowing that I am involved in the process of facilitating our clients’ dreams of gaining legal status in the United States. The management team at US-ILC has built a collaborative environment that provides all the resources we need to prepare even the most complex immigration cases and deliver exceptional results for our clients.
I have over 12 years of experience in customer service, including two years serving the needs of individuals seeking immigration consultancy. My functions have included leading a team, resolving customer inquiries, and building strong client relationships. I have worked in a variety of industries, which has developed my ability to effectively communicate with a broad range of people. No matter what type of industry we are serving, the goal remains the same, which is to help team members achieve their metrics and provide top quality service to our callers or clients.
The FOIA/Records Department’s overall goal is to liaise with clients, primarily in English and Spanish, and provide them with clarity about their immigration history. As a Records Case Coordinator, I essentially monitor case progress for the team, follow up on pending tasks, address any workflow issues to maintain team productivity, and audit the team to ensure that ongoing follow-ups with clients about their FOIA processes are met.
I also conduct case audits to identify discrepancies in the FOIAs we submit and ensure the accuracy of all information maintained in our internal process. I also oversee FOIA responses and coordinate them for attorney reviews and coordinate case analysis meetings. In addition, I am responsible for providing overall guidance and support to our team.
My many years of experience in customer service has increased my competence in performing a function I most value, which is supporting businesses in responding to the needs of their customers. I believe that is my most unique contribution to the field.
During my free time, I enjoy taking beach strolls with my two young children to watch the sun set. This brings us some sense of tranquility. I treasure the time I spend with my children. In addition, one of my personal goals is to visit Ireland. I have always been fascinated with the country, and I dream of experiencing the culture first-hand.