Within the walls of U.S. Immigration Law Counselยฎ (US-ILC), I have discovered a professional work environment that also exudes a sense of community. It has deepened my unyielding commitment to aiding those who embark on a new chapter in this country. My goal is to serve as a voice for those individuals, by employing my innate understanding of their circumstances.
My professional background includes nearly 10 years of experience in the immigration field as both a paralegal and a supervisor of paralegal teams. Early in my career, I supported newly admitted attorneys by introducing them to immigration practice and guiding them on effective client interaction. I managed my own caseload along with participating in client consultations and served as a liaison to a managing attorney. This experience provided valuable perspective that informed my casework, and I applied this insight to train and mentor teams of paralegals and legal assistants. I later transitioned into conducting reviews and quality assessments of immigration filings along with Individual Case Strategy (ICS) meetings post file reviews.
As the Pre-Consults & Leads Training Supervisor at US-ILC, I am charged with overseeing the daily functions of the Pre-Consultation and Leads Departments. I create process flows and ensure that each team member is equipped with the immigration and customer service training they need, as the first point of contact for prospective clients.
My background reflects a diverse upbringing that spans the United States, Miami, Mississippi, and Venezuela. This diverse foundation has given me an appreciation for the unique narratives that shape individualsโ lives. I am proficient in both English and Spanish, a testament to my commitment to cross-cultural engagement. My hobbies include immersing myself in an eclectic style of music, and I also enjoy indulging in art, architecture, and philosophy.